Trust starts before a locksmith reaches your door.
Provider information, pricing and service status should reflect real platform records and real provider actions—not placeholders presented as facts.
Provider information is reviewed
Provider activation is based on the business, service-area and credential information required by the onboarding standard. Trusted Locksmith only displays verification claims supported by the provider record.
No fictional provider status
Trusted Locksmith does not show a provider name, rating, verification badge or ETA until that information comes from a real provider record and accepted request.
Clear platform role
Trusted Locksmith structures requests, pricing rules and property records. Independent providers perform field service and remain responsible for their own work.
Scope before extra work
You see the requested service scope and any additional price before authorizing work beyond the published standard scope.
Common questions
Does Trusted Locksmith employ the locksmith?
No. Trusted Locksmith is a platform operated by PlanetHike OÜ. Participating locksmith providers are independent businesses or professionals, not PlanetHike OÜ employees.
How does provider vetting work?
Provider information required by the onboarding standard and relevant service area is reviewed before activation. Trusted Locksmith only displays verification claims that are supported by the provider record.
Can a locksmith request be unavailable?
Yes. Local provider availability varies. A request is not the same thing as a confirmed provider match; a provider name and ETA appear only after a real provider accepts.
Is membership insurance?
No. Trusted Locksmith membership is a service-platform membership and is not a substitute for property, renters or auto insurance.
Have a trust or safety concern?
Use the contact form for provider, account, privacy or safety concerns.